Help Center
How can we help?
Search the answers, or browse by category. If it isn't here, we reply to email within one business day.
Tokens & billing
Allowances, top-ups, invoices, refunds and plan changes.
Account & privacy
Passwords, data exports, deletion and parental controls.
Troubleshooting
Audio problems, slow boards and browser issues.
Most read
The five people ask most
- Starting your first lessonFrom sign-up to the first stroke on the board, in about two minutes.
- What are tokens and how many do I need?The conversion rate, per-action costs, and what happens at zero.
- Changing or cancelling your planUpgrades, downgrades, cancellation timing and refunds.
- Replaying and exporting a lessonScrubbing the board timeline and getting notes out as PDF or Markdown.
- Voice tutoring isn't workingPermissions, device selection and what to try on a slow connection.
Still stuck?
Email us with the session ID from the lesson menu and we can see exactly where it went wrong.